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Privacy Policy

Chimes Spa Retreat
ABN 96 881 202 592


The Chimes Spa Retreat has created this Privacy Policy to demonstrate its commitment to your privacy while visiting its website at www.chimes.com.au ("Website")

This Privacy Policy sets out how the Chimes Spa Retreat will handle personal information which you provide to it as a user of the Website.

The terms of this Privacy Policy form part of and should be read in conjunction with Chimes Spa Retreat "Terms and Conditions" and Reservation Form found at the Website.

The Chimes Spa Retreat may edit this Privacy Policy from time to time.

Collection and Use of Personal Information

  • The Chimes Spa Retreat will only collect personal information when you make a reservation, register as a member or when you participate in any promotions or competitions run by Chimes Spa Retreat from time to time.
  • When you make a reservation or register as a member with the Chimes Spa Retreat we ask you for your name and company name, if applicable, address, email, phone, fax, credit card number, cardholder's name and card expiry date. In respect to reservations, the Chimes Spa Retreat will contact you by email or otherwise confirming your reservation based on the availability of our rooms and for the authentication of your credit card.
  • If you do not provide us with all personal information we request we will not be able to accept your reservation or membership.
  • For membership only we will use your personal information to contact you regarding our promotions and for marketing purposes. If you do not wish us to do so, you may opt out by sending the Chimes Spa Retreat an e-mail which contains the details of your original e-mail address and by placing the words "unsubscribe" in the subject section of the email message.

Disclosure and Information Sharing

The Chimes Spa Retreat will not sell your personal information to any third party.

The Chimes Spa Retreat will only disclose your personal information where:

  • we have your consent to share the personal information;
  • we are required by law to do so;
  • we deem it necessary to provide you with services you have requested;
  • our Terms and Conditions state we will;
  • we reasonably believe that use or disclosure is necessary to prevent or lessen a serious and imminent threat to an individual's life, health or safety or a serious threat to public health or safety; or
  • we have reason to suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure of your personal information is a necessary part of any investigation of the matter or in reporting our concerns to relevant persons or authorities.


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Changing Your Personal Information

For membership only, should you wish to change the personal information provided by you at registration. You can do so by sending an e-mail to stay@chimes.com.au. We would ask that you promptly update your information if it changes.


In order to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure we use industry standards efforts to safeguard the confidentiality of that information. If we no longer need your personal information or if you request us to disregard your personal information we will delete and destroy all your personal information from our Website database at your request unless any charges for accommodation provided by the Chimes Spa Retreat are owing in which case your personal information will be kept on file until payment is made in full by you.


The Website may be linked to other websites. The Chimes Spa Retreat has no control over the linked websites and is not responsible for the privacy practices of those sites. General

  • Given the purpose of the Website it is not practical to deal with you anonymously.
  • We will not collect sensitive information about you without your prior consent.
  • Children are not eligible to use our services unless in conjunction with parents or guardians.
  • If you have any questions on this Privacy Policy send an email to stay@chimes.com.au